|
|
In fact, % consumers won’t even shop with a company that doesn’t offer free returns. Pro tip: Update your website and app during the holiday season to highlight your policies and services up front. Nordstrom does a great job of displaying all of its holiday shopping, shipping, and return perks, giving potential and existing customers peace of mind during one of the more stressful times of the year: ways to delight customers holiday season policies and services . Maintain your customer service standards. The holiday rush can be tough on your customer service team. However, it's still important to uphold customer service standards — like responsiveness and accountability — during this time of year.
According to a recent survey of consumers across the U.S., % of them feel it's Phone Number List important for businesses to have high standards for customer service. And at the top of the list, % of consumers voted 'responsiveness to customer inquiries' as the most important CS standard. These expectations don't change with the season. So make sure you're meeting customer expectations at the same level of quality even when things get busy.
Pro tip: Customer service standards give agents a set of with customers. Consider updating yours for the holiday season, and don't be afraid to refresh them regularly. Embrace the Holiday Season These customer service strategies are a chance to delight your customers, express your gratitude, and remind them why you care. Offering compelling discounts with creative call-to-actions will inspire your customers to buy, but great customer service is why they return. Remember to focus on the value that you are bringing your customer, not just how low you can get your prices. Editor's note: This post was originally published in November and has been updated for comprehensiveness.
|
|
發表於 2023-12-4 15:34:35