Each of them helps optimize certain action

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Knowledge, or training. As a result, a low success rate can have a negative impact on customer satisfaction. Metrics like these are good examples of the many meanings, levels, and interpretations associated with these results. Let's take our last point as an example. If a technician has a high number of repeat visits, you might think it's due to lack of skill, inefficiency, or inexperience.

What if it's due to a heavy workload and multi-tasking? What if it's because they lack proper training? Performance metrics don't always reflect what's wrong with the employee, but with the company. In this case, offering an employee phone number list the chance to increase their skills through training can improve another important statistic - employee retention. Don't take performance metrics at face value - investigate, ask, investigate.



The benefit of taking your time is achieving your business goals. KEY PERFORMANCE INDICATORS KPIs are a way to track and measure your company's progress. You can set long-term KPIs to track overall company performance, and smaller goals for different teams and departments. Technician productivity rate Technician efficiency and productivity rates may seem like an obvious target to followes how long it takes a technician to complete a task.